At Sparkys Wholesale, we aim to deliver your products in a timely and efficient manner. Below is a summary of our shipping policy to ensure a smooth and hassle-free experience for all our customers.

Shipping Timeframes

We process orders within 1-2 business days of receiving the order. Once your order has been dispatched, shipping times will depend on your location:

• Domestic Shipping: Typically arrives within 3-7 business days.
• International Shipping: Delivery time varies depending on the destination and shipping method chosen. Please allow 7-14 business days for international orders.

Please note that shipping times may vary due to factors such as weather, holidays, or customs processing.

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and the delivery destination. We offer flat-rate shipping for certain regions, and you will be able to review the shipping fees before completing your purchase.

For international orders, shipping rates will be calculated based on the delivery address and the chosen shipping method.

International Shipping

We proudly offer worldwide shipping to many countries. Shipping fees and delivery times may vary depending on your location.

Please note: International customers are responsible for any customs fees, import duties, or taxes that may apply when the order arrives in the destination country. These charges are not included in the purchase price and are determined by your local customs office.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier’s website.

If you do not receive your tracking information or need assistance with tracking, please contact us at info@sparkyswholesale.com.au.

Shipping Restrictions

• We currently do not ship to PO boxes or APO/FPO addresses.
• We are unable to ship certain products internationally due to customs restrictions. If this applies to your order, we will notify you promptly.

Damaged or Lost Shipments

While we take great care in packaging your items to ensure they reach you in perfect condition, occasionally items can be damaged or lost during transit. If you receive a damaged or defective item, please contact us immediately at info@sparkyswholesale.com.au with details and images of the damaged item.

For lost items, we ask that you allow 5-10 business days for international orders and 3-5 business days for domestic orders before contacting us.

Address Accuracy

Please ensure that your shipping address is correct when placing an order. We are not responsible for delays or issues caused by incorrect or incomplete addresses.

Customer Responsibilities

As a customer, you are responsible for monitoring your order’s shipping status and tracking details. Please check your email for tracking updates and ensure someone is available to accept the delivery.

Contact Us

If you have any questions or concerns about your order or our shipping policy, feel free to contact us:

Email: info@sparkyswholesale.com.au
Phone: 03 9977 9647
Address: Level 23, Tower 5, Collins Square 727 Collins Street, Docklands VIC 3008, Australia